Talk to a person.
Tell us the email on your KerbCam account, what you were trying to do and what happened. If the app shows an error, include its exact wording.
Email supportNever email a one-time sign-in code, payment card details or customer media that is not needed to explain the problem.
Delete your account and data
You can permanently delete your KerbCam account from inside the iPhone app:
- Open Library.
- Tap Library options, then Account.
- Tap Delete Account.
- Type DELETE and confirm Delete Everything.
This permanently removes the account, cloud photos and videos, thumbnails, job sites, pairings and signed-in sessions. It cannot be undone and does not use the 30-day Recently Deleted window.
If you cannot access the app, email hello@kerbcam.com from the address on your account. We will verify the request before deleting anything.
Common questions
My sign-in link did not open KerbCam
Request a fresh link in KerbCam and open it on the iPhone where the app is installed. A link works once and expires after 15 minutes.
If Safari opens instead, copy the one-time code shown on the page, return to KerbCam and paste it into the sign-in screen. Request a new link if the code has already been used or expired.
What happens when I have poor signal?
KerbCam keeps a protected local copy while an upload is waiting. Leave the app installed and let it reconnect when you have signal. The local staged original is removed only after the cloud confirms the uploaded file and its integrity check.
If an upload stays paused, check that your iPhone has free storage, reopen KerbCam on a stable connection and look for the upload status at the top of Library.
How do I change what stays on my iPhone?
Open Library, tapLibrary options, then chooseStorage. You can keep no cloud originals locally, or keep recent originals for 7, 30 or 90 days, or keep all of them within the app's storage safeguards.
The cloud library remains your durable copy. Small thumbnails stay cached so Library remains useful with poor signal.
Why does KerbCam say location is unavailable?
KerbCam only attaches a fresh, accurate location at capture time. Move somewhere with a clearer view of the sky and wait briefly for the location indicator.
You can also open iOS Settings, find KerbCam and allow Location While Using the App with Precise Location enabled. A photo still saves if location is unavailable; it is marked accordingly.
Can I restore a deleted photo or video?
Yes, for 30 days. Open Library, chooseRecently Deleted and restore the item. After its 30-day deadline, the cloud copy is permanently purged and cannot be recovered.
Where are subscriptions and card details handled?
KerbCam subscriptions are managed on the web through Stripe. Card details are entered directly on Stripe's secure pages and are not available to the KerbCam iPhone app or KerbCam's servers.
Ending a subscription does not delete your library. If you need help with a charge, cancellation or invoice, email hello@kerbcam.com from the address on your account.
Privacy and security
Read the KerbCam privacy policy for details about work media, precise capture location, retention, service providers and your data protection rights.
If you think a sign-in link or account has been accessed by someone else, request a new link, sign out devices you control and email hello@kerbcam.com promptly.